Return Policy

Return & Refund Policy

At jiuyouqun™ Brand Online Store, customer satisfaction is our priority.

We want every customer to feel confident when shopping with us. If you have any questions or concerns about your order, our support team is always here to assist you.

🛑 Order Cancellation

We accept order cancellation requests before your order has been shipped.

If your cancellation request is approved before shipment, you will receive a full refund.

Once an order has been shipped, we are unable to cancel the order. In this case, please refer to our return policy below for further assistance.

🔄 Returns

We accept eligible returns.

Customers may request a return within 14 days after receiving their order.

To qualify for a return:

  • The item must be unused and in the same condition as received
  • The product must be in its original packaging
  • Proof of purchase or order information must be provided

Please contact our customer support team before sending any product back. Do not return products directly to the manufacturer unless instructed by our support team.

📦 Return Shipping

Customers are responsible for return shipping costs unless:

  • The product arrives damaged
  • The wrong item was received
  • The issue was caused by an error on our part

In these cases, jiuyouqun™ will provide appropriate assistance and cover the necessary return shipping costs.

Customers will only be charged once for shipping costs related to an order, including approved returns.

We do not charge any restocking fees for returned products.

💰 Refunds

Once your returned item is received and inspected, we will send you an email confirming receipt.

After review, we will notify you whether your refund has been approved or declined.

If approved:

  • Your refund will be processed
  • The amount will be automatically credited back to your original payment method

Please allow several business days for your bank or payment provider to complete the refund process.

⏳ Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again
  2. Contact your credit card company or payment provider
  3. Contact your bank, as processing times may vary

If you have completed these steps and still have not received your refund, please contact us.

📧 Contact Us

For any questions regarding cancellations, returns, or refunds, please contact our support team:

Email:
support@ jiuyouqun.com

We typically respond within:

24–48 business hours

Our team is committed to helping resolve your concerns as quickly as possible.

📍 Return Address

Before returning any item, please contact our customer support team first.

Return instructions and the appropriate return address will be provided based on your order and situation.

Please do not send returns without prior authorization.

Thank you for choosing jiuyouqun™ Brand Online Store.

Your satisfaction and trust are extremely important to us. 💖